Social Media Account Recovery & Security
On this page we state in plain terms what we do and what we never promise. Over-promising would harm both you and us — so we draw the lines up front.
✔ WHAT WE GUARANTEE TO DELIVER
None of this depends on a third party. It is delivered in writing, in full, on every case.
- Status assessment report — technical analysis of how the account was taken over (phishing, device infostealer, session theft, etc.).
- Written recovery plan — which official flow, in what order, with which evidence; including which step can lock the account.
- Evidence pack — a ready file for the platform appeal and any official report (timeline + screenshots/headers).
- Root-cause closure — fixing the device and email security (the step that actually stops a repeat).
- Connected-account review — checking other accounts that shared the same password/session.
- Permanent hardening — authenticator app (not SMS), session review, backup-code storage.
- 30 days of accompaniment — we stay with you until the process is complete.
✘ WHAT WE DO NOT PROMISE
- A guarantee that the account will be recovered. Only the platform decides; we run the process with the best strategy but cannot guarantee the outcome — and anyone who says otherwise is misleading you.
- A time guarantee. Platform review times are not in our hands.
- Action against the attacker. We do not hack back, retaliate or threaten — that is a crime and puts you at risk.
Our measure is delivery, not outcome: the deliverables we promise are always provided. Whether the account is restored is up to the platform — this distinction removes the risk of a bad reputation on either side.
What we do, by platform
What we always do: secure the account directly if a session is still active; prepare the video-selfie and ID step correctly when email/phone were changed; remove the attacker's leftover access; set up permanent 2FA.
What we do not guarantee: recovery. With an active session or verifiable ID the odds are high; if everything was changed, limited.
What we always do: run the process for the personal account, Pages and Business Manager assets; close the attacker's ad/permission changes; prepare evidence for unauthorized-spend disputes.
What we do not guarantee: that the account is restored. With a business account and ad spend the corporate channel is more accessible; on a personal account identity verification is decisive.
What we always do: the number-ownership process (carrier reclaim, port-out dispute), the correct step order, the 2-step PIN resolution, re-registration, chat restore from your cloud backup, and a permanent port-out lock.
What we do not guarantee: recovery when the number is permanently lost. In WhatsApp, identity = the phone number; it is not "hacked back".
Our service levels (honest table)
- High: active device session, email/phone still yours, SIM swap (number reclaimable), business account with ad spend.
- Medium: email/phone changed but you have ID and account photos.
- Low / may be impossible: everything changed, ID does not match, account suspended for violations. We tell you this up front.
Why we are this explicit
Because protecting you is in our interest: when a client knows exactly what they will receive, expectations are correct and, whatever the outcome, the deliverables are on the table. "Recovery" services that over-promise make money in the short term and lose their reputation in the long term. We do the opposite.
Free initial assessment
Tell us briefly: which platform, when it happened, what access you still have. We reply in writing the same day with the applicable path and price.
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